FAQs

All inventory you see online is available and in stock. If you are missing a product you would like to purchase, please give us a call or email us, and we will try our best to suggest an alternative or update you on the restock date.

Please contact us here and try to give us as much detail as possible. Someone from our Buying Team will get back to you within 24 hours.

Of course, we are a wholesaler – and volume is what we’re here for, if you need an item by the Skid, Truck Load, or Container Load – please contact us, and we will get back to you within 24 hours.

You can call in – Please click here for phone number by location.

Alternatively, you can explore our Category pages to get more information on each department

Pricing on our website is listed at the wholesale level and updated in real time. We reserve the right to adhere to the manufacturer price.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Supplies Hub will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund. Conditions applied.

Absolutely. Please subscribe to our newsletter, follow us on Instagram, Facebook, and Linked in, and you will be always up to date regarding our promotions, incentives, events, and discounts

N-STORE RETURN POLICY
Items may be returned within 14 days of purchase. Items must be in original salable condition & packaging, accompanied by the receipt. Returns without a receipt must be verified as an Supplies Hub Product and will be processed at lowest posted price within last three months. Items may only be returned at discretion of Manager and may be subject to minimum 10% restocking fee.

Return Exceptions: Fresh Foods (Produce, Meat, Dairy Etc.), Frozen Foods, Special Orders, Clearance Items, Items within 14 days of Expiry, Wholesale Orders, and Seasonal Items.
Wares & Equipment

ONLINE ORDERS RETURN POLICY
For all regularly stocked items, with the exception of consumable products, return requests with photos of item can be submitted to Customer Service within 7 days of receipt, so long as the items are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
Damaged/Missing/Lost items
Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 7 business days of receipt so we can find a solution for you. Please submit photos of damages, name of SKU of damaged item, and order number with your request.
Return and Refund processing times
We will process return and refund requests within 7 business days from the request submission

Return Exceptions: Fresh Foods (Produce, Meat, Dairy etc.) and frozen Foods within 24 hours of purchase. Special Orders, Clearance Items, Items within 14 days of Expiry, Wholesale Orders, and Seasonal Items.